Refund and Returns Policy
Overview
Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase arrived, we unfortunately cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, uninstalled, in the same condition that you received it, and in its original, undamaged packaging.
Non-Returnable & Exempt Items
Several types of goods are exempt from being returned due to safety, hygiene, or supplier restrictions:
Perishable or Consumable Goods: Fluids, oils, chemicals, and auto care liquids.
Electrical Components: Electronic parts, modules, wiring harnesses, or sensors once opened.
Special Order Parts: Custom or specially ordered non-stock inventory.
Damaged Packaging: Items with damaged, written-on, or missing original packaging that renders them non-resalable.
Clearance & Sale Items: Only regular-priced items may be refunded. Clearance and final sale items are non-refundable.
To complete your return, we require a tax invoice or proof of purchase. Please do not send your purchase back to the vehicle manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on item condition.
If approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment within 3 to 7 business days (depending on your card issuer or bank).
Late or Missing Refunds
If you haven’t received a refund yet:
First, recheck your bank account or card balance.
Contact your credit card company or payment provider; it may take processing time before a refund is officially posted.
Next, contact your bank. There is often processing time before funds appear.
If you have completed all of these steps and still have not received your refund, please contact us at parts@grandmotors.com.au
Exchanges
We only replace items if they arrive defective or damaged in transit. If you need to exchange an item for the same SKU, email us at parts@grandmotors.com.au and post your item to:
Grand Motors Toyota Parts
17 Industrial Avenue
Molendinar, QLD 4214
Australia
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once received.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue the refund directly to the original purchaser.
Shipping Returns
To return your product, please post it to:
Grand Motors Toyota Parts
17 Industrial Avenue
Molendinar, QLD 4214
Australia
Return Shipping Costs: You are responsible for paying your own shipping costs for returning an item. Return shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will not be included.
Tracking & Insurance: If you are returning items over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Shipping & Delivery Policy
Order Processing & Dispatch
Dispatch Time: All standard in-stock orders are processed and dispatched within 1–3 business days (Monday to Friday, excluding Queensland public holidays).
Order Tracking: Once your order has been dispatched, a tracking number and link from Australia Post or our courier partners will be sent via email.
Delivery Windows & Coverage
Delivery Scope: We ship strictly within Australia.
Delivery Times: Standard delivery takes 2–7 business days depending on your location (Express Post options are available at checkout).
Bulky & Oversized Items
Free Shipping Exclusions: Promotional free shipping offers (e.g., free shipping on eligible orders over $200 in NSW, VIC, SA, and QLD) apply strictly to standard, non-bulky parts.
Excluded Categories: Heavy or oversized items—including engines, bull bars, tow bars, body panels, and large assemblies—are excluded from standard flat-rate or free shipping promotions and will incur specialized freight charges calculated at checkout.
Need Help?
Contact us at parts@grandmotors.com.au or call 07 5583 6800 during business hours (Mon–Fri 7:30 AM – 5:00 PM AEST) for questions related to refunds, returns, or order compatibility.